About me

Hi there 👋

My name is Rodrigo Martins Mansueli, and I am a Support Engineer with experience in the tech industry. With a Master’s Degree in Computer Engineering and a Bachelor’s Degree in Computer Science, I have developed a strong technical background and knowledge of programming languages such as Python and SQL.

In my current role, I work closely with customers to provide exceptional technical support and help them troubleshoot issues with software and hardware systems. I am passionate about customer service and always strive to go above and beyond to exceed their expectations. I am excited to connect with other professionals in the industry and look forward to learning from and collaborating with others.

Education

M.Sc at the State University of Maringá with a focus on Machine Learning.
Degree in Computer Engineering from the Federal Technological University of Paraná with a portion of my studies held at the University of Alberta during a visiting scholarship through the Sciences Without Borders program.

Professional interests

● Customer Success
● Customer Support
● Machine Learning
● Software Testing

Hobbies

MMA
Chess
Poker
Archery
Music

Feedback

Rodrigo, has been very active in managing the Tier 2 support. Actively involved in improving the quality. A true asset


Omkar Thatte – H Media

❝ We all found Rodrigo to be energetic and resourceful, and willing to do whatever is necessary to produce an effective product.  He is also extremely friendly, and very easy to work with: he eagerly incorporated our suggestions, and often produced clever extensions  as well.  He speaks effectively ­­ easily able to communicate his points. Thanks to his  maturity, he fit in extremely well into our team (of professors, medical doctors and grad  students); so well that many times I forgot that he was not a grad student.
In short, this promises to be an EXTREMELY successful project, thanks largely to  Rodrigo’s tremendous abilities, skills, and dedication.❞
Dr. Russ Greiner – Alberta Innovates Centre for Machine Learning

Stack Exchange Profile

Mansueli's GitHub stats

Mansueli's SO profile

Mansueli's SO ranking for Java Mansueli's SO ranking for Python

Academic Production

Nunes, Rodrigo Mansueli; Domingues, Marcos Aurélio ; Feltrim, Valéria Delisandra . Exploring Multi-label Stacking in Natural Language Processing. Lecture Notes in Computer Science. 1ed. Cham: Springer International Publishing, 2019, v. 1, p. 708-718.

de Lima, Adriano A.; Nunes, Rodrigo M.; Ribeiro, Rafael P.; Silla, Carlos N. Nordic Music Genre Classification Using Song Lyrics In: Lecture Notes in Computer Science.1 ed. : Springer International Publishing, 2014, p. 89-100. keywords: Lyrics Classification, Multi-language text classification, Music Genre Classification ISBN: 9783319079820, Home page: http://link.springer.com/10.1007/978-3-319-07983-7_14

 NUNES, R. M.; PASCHOAL, A. R.; SHISHIDO, H. Y.; KASHIWABARA, A. AVALIAÇÃO DO CMSEARCH DO PACOTE INFERNAL E PLANEJAMENTO DE MÉTODOS PARA O CÁLCULO DA ESTRUTURA SECUNDÁRIA EM COMPUTAÇÃO DE ALTO DESEMPENHO. In: 2ºSeminário de Extensão e Inovação da UTFPR – SEI, 2012, Curitiba. 2ºSeminário de Extensão e Inovação da UTFPR – SEI. , 2012.
 
NUNES, R. M.; SOBRINHO, A. S. F. EMULADOR PARA A CALCULADORA TI-NSPIRE CLICKPAD In: Seminário de Iniciação Científica e Tecnológica da UTFPR, 2013, Dois Vizinhos. ANAIS DO XVIII SEMINÁRIO DE INICIAÇÃO CIENTÍFICA E TECNOLÓGICA DA UTFPR. Curitiba: UTFPR, 2013. v.XVIII. 

 NUNES, R. M.; FINOCCHIO, M. A. F. Abordagem alternativa para Cálculo Numérico, 2011. (Congress,Presentations in Events) keywords: computer engineering, calculus, numeric calculus,
 
 FRAGOSO, R. S.; NUNES, R. M.; KASHIWABARA, A.; PASCHOAL, A. R.; SHISHIDO, H. Y. Evaluation of the INFERNAL package for the next-generation sequencing data, 2011. (Congress,Presentations in Events) keywords: bioinformatics, RNA, ncRNA, INFERNAL, cmsearch

Tools

SLABuddy

This bot started as an internal tooling project to help enforce and meet SLAs at Supabase. It borrows many mechanisms and most of the functionality designed in supa_queue while extending them to be a standalone product.

SlackConsolidate

This project started as a Slack2rss as you could consolidate messages and then use slack built-in feed functionality to subscribe to updates, but since the input and output were in Slack it was improved to better format the messages and improve update times using Slack SDK. If interesting, I can also provide the original code for Slack2rss on request.

SLABot

SLABot is a BOT to automatically track the Service-Level Agreement in a shared smart-view in HelpShift.

Gravatar Fetcher

Gravatar Fetcher is a tool made to allow users to grab the avatar associated with a Gravatar account quickly, I didn’t find any tool available exclusively for this purpose so I decided to make one myself.